Kiddiehood (ABN 85 090 411 203) (hereafter referred to as we/us/our) aims to respect and protect the privacy of our users.
What is personal information?
Personal information is the information that can be associated with a specific person that is capable of identifying that specific person. This includes from the personal information directly, or from the personal information combined with other information that we can access.
What personal information do we collect?
In order to provide you with our services and improve on our services, we may ask you to enter personal information.
When you contact us through our ‘Contact us page’ on the Kiddiehood Website we will request that you provide us with your name, email address and you may provide your telephone contact number, although this is optional, so that we can effectively respond to your enquiry.
To provide location-based services for the Kiddiehood Website, we may collect, use and share your geolocation data.
Where available, we may use your GPS, Bluetooth and your IP Address for all devices that you use to access Kiddiehood Website.
Your geolocation data is collected anonymously and does not personally identify you and is only used by us to provide you with our location-based services.
We retain the content that you upload to the Kiddiehood Website. Therefore, if you upload content to Kiddiehood Website and this content contains personal information, we will retain this personal information that you upload.
You are not required to provide us with personal information in order to browse the Kiddiehood Website but if you find an item you wish to purchase and click “BUY THIS ITEM”, or “NEXT IN LINE” on the Kiddiehood Website you will be asked to provide us with your personal information to create a User Account.
You are required to create a User Account with us to purchase Products from the Kiddiehood Website.
At times it is impractical to collect personal information about individuals directly from the individuals themselves. At these times, we may collect personal information from publicly available sources or third parties. If this does occur, we will take reasonable steps to ensure that those individuals are made aware of the collection of their information.
Personal information collected to register a user account
To register a user account, we require you to provide your name and email address. Once your user account is registered, you may supply your address details and telephone number.
To post a listing under your registered user account, you must provide the collection address (no exact street number is required initially as this will display in Google Maps) so the Buyer who wants to purchase your item knows approximately where it is collectable from. Once the sale has been confirmed advise the Buyer directly of the exact location for collection.
Personal information collected to verify your account
We may collect and process further information to authenticate you and/or your user account and/or to verify the personal information you have provided to us.
Once you have registered a user account, we will send an email to your nominated email address to authenticate your user account.
We may offer users the ability to upgrade their advertisements so that they are featured prominently on the Kiddiehood Website. To this end, we endeavour to take appropriate and reasonable steps to provide a secure payment environment through STRIPE.
Why do we collect your personal information?
The primary purpose for which we ask you to provide us with your personal information is to provide you with access and to use our services. This will enable you to create a User Account and purchase items advertised for sale on the Kiddiehood Website.
We also use your personal information to better customise and improve our services and marketing to our users.
As stated above, if you create a User Account with us, we will retain your email address to send you our newsletter.
If you do not wish for us to send you our newsletter to your email address, you can unsubscribe at any time on the My Account page.
We may contact you using your personal information to give you customer support, answer an enquiry, and troubleshoot any account or website issues you are experiencing or to enforce our Terms and Conditions.
We may use your personal information to contact you in relation to market research programs.
Further, we may use your personal information to analyse the effectiveness of the Kiddiehood Website so that we can continually improve and update our website, to provide better services to you. Additionally, we may also undertake statistical analysis of the general behaviour and characteristic of the users of our website.
We will use your personal information for these purposes only.
When and how do we collect your personal information?
Personal information is collected directly from you unless there are prevailing conditions that do not allow us to do so. Personal information may be collected when you make a purchase on the Kiddiehood Website or when you contact us to make an enquiry or ask for assistance with your User Account or access to the Products.
Your consent to collection of personal information may be express or implied, including when you agree to the terms and conditions that contain information about the use or disclosure of such information.
If you create a User Account with us, we will retain your email address to send you our newsletter. Additionally, users who do not have a User Account with us, may submit their email address to us to receive our newsletter.
We may periodically send you promotional emails about new products and services, which we think you may find interesting using the email address you have supplied to us.
If you do not wish for us to send you our newsletter and our promotional emails to your email address, you can unsubscribe at any time via your My Account page.
When you access the Kiddiehood Website, a small data file called a “Cookie” is stored on your computer or mobile device by our server.
Generally you can configure your web browser to accept or reject cookies. We understand that you can also alter ad preferences via Google Adwords.
We, Google Adwords and other third party ad platforms, may use these cookies to provide you with specific target advertising through either display, or search advertising.
When do we disclose your personal information?
We do not sell or trade your Personal Information to third parties.
We may disclose your personal information to our related companies if it is required for the Kiddiehood Website to function.
We may also disclose your personal information to external service providers who help to operate our business. These external service providers include:
- Research consultants who conduct research on our behalf;
- Consultants who provide promotional services on our behalf or on behalf of our users; and
- Third party information data storage providers.
Further, we may disclose your personal information to third parties in order to:
- To enable the seller of the advertised Products to communicate with you to arrange payment and delivery or pickup of the Product;
- To enable us to perform our business activities and functions;
- If we sell our business or part of it and the buyer needs your personal information;
- To enforce our legal rights;
- To protect ourselves from fraud;
- Who provide web hosting, data storage, courier, IT systems and network administration and payment processing services to us and who assist us with operations and customer service, including third parties who send out our newsletters; and
- As required or permitted by any law.
We will only provide the Seller with your email address and your username. You may choose then to provide further details as required to complete the purchase. However, we recommend that you review our Safety Tips before you disclose any personal information.
When engaging with external service providers, we will take all reasonable steps to ensure that the external service providers comply with the Australian Privacy Principles when handling your personal information and that they are only authorised to use your personal information for the limited purposes specified in our agreement with them.
We do not disclose or share personal information for any purposes other than those specified.
If we receive a legal process requiring the disclosure of your Personal Information, we will attempt to notify you via the email address you supplied while creating your User Account, within a commercially reasonable amount of time before we respond to such request, unless we are not permitted to notify you by law.
How do we store and protect your personal information?
We take appropriate and reasonable steps to ensure that your personal information is stored securely. We may store your information in electronic format.
Electronic information is encrypted and stored on a password protected electronic database, which is our own database that is stored on a dedicated server with Servers Australia.
All User Account passwords are stored as a hash password, with all databases protected via usernames and passwords that are not exposed to the outside world.
Backup of the electronic information is provided by Skypoynt Pty Ltd, which we understand uses antivirus software and encrypted passwords to secure this data.
All employees of the company are required as a condition of their employment contract, to treat personal information held by us a strictly confidential.
What about Google Analytics?
We use Google Analytics to measure the Kiddiehood Website traffic to determine how we can improve the Kiddiehood Website and its services, which may enable us to identify the computer you used to access the Kiddiehood Website, the time and date of your visit, your viewed pages and documents, amongst other things.
We do not use Google Analytics to log your financial or personal information.
Links to other websites
Links to the Kiddiehood Website may be found on other websites and various social media platforms. Clicking on them will enable you to access the Kiddiehood Website. We exchange links with trusted third parties only, however we are not responsible for a malicious code, security threat, etc. that might arise when you access the Kiddiehood Website through one of those links.
Access to your personal information and keeping personal information accurate and up-to-date
We take all appropriate and reasonable steps to ensure that all personal information that is held by us is as accurate as possible.
You may request to access any personal information that we hold about you by sending a written request to firstname.lastname@example.org.
You may also at any time request us to correct any inaccurate or incomplete information that we hold about you by sending a written request to email@example.com.
Additionally, you may use the email address mentioned above to lodge a privacy-related complaint. If we are unable to resolve any dispute with you, you may take your complaint to the Office of the Australian Information Commissioner.
Kiddiehood Website forum
We do not accept any responsibility for a user’s inadvertent or deliberate uploading and posting of their Personal Information on the Kiddiehood Website forum.
However, if you find that you have inadvertently or deliberately posted your Personal Information on the Kiddiehood Website and you would like it to be removed, please send a written request to firstname.lastname@example.org.
If you find that another user has uploaded or posted your Personal Information on the Kiddiehood Website without your permission and you would like it to be removed, please send a written request to email@example.com.
Changes to this policy